Shipping Policy
FREIGHT OVERVIEW
AntlerExperts.com ships primarily via LTL motor freight due to the size of our items. We use UPS or FedEx for those items which meet their size and weight limitations.
WHEN YOUR MERCHANDISE ARRIVES VIA MOTOR FREIGHT
Motor freight carriers will deliver your merchandise "curbside" which normally means to the threshold of your driveway but can vary based on road limitations. You will need to be home to accept delivery and unload the merchandise. You will be responsible for moving the merchandise into the house and installing. We recommend having more than one person present when your merchandise arrives to ensure you will have the help you may need. Assembly instructions are provided.
Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the Bill Of Lading (BOL) indicates left the factory. You may have to open the cartons to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. Once you sign the bill of lading you become the legal owner of the product and we cannot file a damage claim. This is standard for all trucking companies. If you should discover damage, it is your responsibility to notify us immediately, 1- 952-209-3902 or e-mail support@antlerexperts.com. You must sign the bill of lading with a note describing the damage you see. We will be happy to handle the claim on your behalf and ship out a new product to you as soon as possible.
DAMAGED ITEMS IN TRANSIT
Carefully examine package for any visual damage. If damage is noticed, do not accept or sign for the merchandise. Request a damage notification slip from shipper and notify Antler Experts immediately. If damage is concealed, notify Antler Experts within 24 hours of receiving the merchandise.
DELIVERY REFUSAL
Customers are responsible for all shipping charges and restocking fees if they refuse delivery of merchandise (excludes damaged items). Both the shipping charges to and from the destination and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their order while their merchandise is in transit.
MOTOR FREIGHT DELIVERY NOTIFICATION
On all motor freight deliveries, you will be notified via telephone by the delivery service at least 24 hours prior to delivery. The antlerexperts.com staff will include your pre-delivery contact phone number and delivery address on the bill of lading. When your order has been shipped and the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery, usually within a (4) four hour period of time.
NOTE: If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $75.00 per order. Please make sure someone is at the delivery destination to receive the order.
If your home is not accessible by delivery truck, we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.
In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.
ORDER TRACKING FOR MOTOR FREIGHT
Many LTL companies now provide online shipment tracking. We will provide a number and or link as part of your Shipment Confirmation email. Shipping time averages 5-7 working days but can take as long as 2 weeks. If you have any questions, please e-mail us at support@antlerexperts.com or call us at 1- 952-209-3902 with your invoice number and we will respond promptly with the most up-to-date information.
PARCEL SHIPPING
Antlerexperts.com ships primarily via LTL but some items do fit standard requirements for FedEx Ground, UPS, and the US Postal Service. After your order is placed and shipped, the time in "transit" from our warehouse to you is normally 2-5 business days. Items that are out of stock will be backordered and shipped immediately upon its arrival in our warehouse. Prices and delivery charges do not include uncrating, delivery inside your building, set up, or assembly.
Deliveries that do not require a signature may be left in a safe place, out of sight and out of the weather, at the driver's discretion. This could include the front porch, side door, back porch or garage area. Please provide a safe, secure shipping destination. If you feel that safe delivery cannot be made, please give an alternate address to where your delivery can be made. If deliveries require special delivery instructions, they must be noted at time of order.
SHIPPING TO CANADA: Antler Experts currently does not ship to Canada.
INTERNATIONAL SHIPPING: Antler Experts currently does not ship to locations outside of the United States.
TRACKING YOUR PARCEL ORDER
Upon shipment from one of our warehouses, your tracking information will be emailed to you. You may track your shipment using the number and/or link provided to you in the shipping email. To expedite delivery, your order may ship from different locations, so you may receive multiple packages.